Tracelight
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Jira integration

Critical alerts → Jira issues.

Investigation + SOC teams that run case management in Jira can wire Tracelight events into Jira projects via the generic webhook path. Each critical or high-severity alert becomes a triaged Jira issue with an owner, priority, and labels.

What's in this integration

  • Generic webhook → Jira REST API endpoint (or Zapier → Jira action)
  • Map alert.fired → Jira issue creation in your investigations project
  • Suggested filter: severity in [critical, high] to keep Jira noise low
  • Auto-assign by category (e.g. category=breach → assign to security team)
  • Mirror Jira status back to Tracelight via case-comments API for two-way context

Setup

  1. 1
    Jira → Settings → System → Webhooks → Create new webhook (or use Automation rules)
  2. 2
    Tracelight → Dashboard → Integrations → New webhook → Kind: generic_json
  3. 3
    Paste your Jira REST API endpoint OR Zapier catch-hook URL (recommended for ease)
  4. 4
    Subscribe to alert.fired + monitor.match
  5. 5
    In Zapier: Filter on severity in [critical, high] → Action: Jira → Create Issue
  6. 6
    Test from Tracelight + verify Jira issue appears

Events you can subscribe to

alert.firedmonitor.matchcase.createdreport.generated

See the full event payload schemas at /zapier + /docs.

Wire it up.

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